[Remote] Security Technician - Columbus, OH

Note: The job is a remote job and is open to candidates in USA. Convergint is a global service-based systems integrator looking for a full-time Security Technician to join their team. The role involves installing, programming, and servicing various security systems while ensuring high levels of customer satisfaction.

Responsibilities

• Installs, programs, test, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Writes a variety of non-routine programs for systems.
• Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Using technical knowledge, skills and experience, acts as a mentor to less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs other duties and responsibilities as requested or required.

Skills

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
• A valid drivers license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant.
• Relevant field service.
• Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Company Overview

• Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.convergint.com.

Company H1B Sponsorship

• Convergint has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.