About the Company

Cora Systems is an award-winning Gartner-recognised market leader in the provision of enterprise portfolio, programme and project management solutions and professional services to public and private organisations.

About the Role

As Customer Success Representative, your role will be to manage key client relationships. You will play a crucial role in helping customers drive value through their usage of our core platforms and products. You will work closely with clients to identify their needs. You will develop strategies to grow the company's recurring revenue base and ensure that the team is providing high-quality, cost-effective services.

Responsibilities

Have ownership of the account management and client renewal process
Serve as the lead point of contact for all your designated clients while building and nurturing trusted, long-lasting relationships
Collaborate with our sales, marketing, product development and delivery teams to ensure the client is served appropriately
Develop strategies to grow existing accounts and ensure quality and cost-effective services
Gain a deep understanding of the client's needs and what they expect from our company
Develop tactics that will deliver the most appropriate products or services
Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients
Forecast and track key account metrics for your clients, such as:
Exceed CRR - Customer Retention Rates
Optimise CLTV – Customer Life Time Value
Increase ARPA – annual revenue per account
Improve NPS – net promoter score
Increase Adoption Rates of licensed accounts and users
Monitor and analyse customer's usage of our product
Liaise between the customer and internal teams

Qualifications

Bachelor's Degree in appropriate field of study or equivalent work experience
5+ years of experience in account management or other sales related roles, two years of which involved managing a team

Required Skills

Proven account management experience in a SaaS environment
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Deep digital understanding
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritise among competing tasks
Critical thinking and problem-solving skills
Strong commercial experience and business acumen

Preferred Skills

None specified

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Customer Success Representative

Job Type