Head of Community

Why this role

Crypto School is building a new model around short, high-intent trading challenges and live trading, instead of long, static courses

.
These challenges live or die on the community experienc

• e:People need to feel welcomed and guid
• edQuestions and issues need to be solved fa
• stWins and stories need to be captured and fed back into marketi

ngYour job is to be the face of the challenge communit

• y:part crypto community manag
• erpart customer issues point pers
• onpart marketing partner who spots stories and signals before anyone el

seYou sit on the growth side of the business, not in a back-office support queu

e.
What success looks like (first 3–6 mon

• ths)Every live challenge community feels alive, safe and supported - clear pinned info, daily touch points, fast answ
• ers.Most questions get a helpful reply within a few business hours, or are cleanly escalated with cont
• ext.Repeated friction (KYC, deposits, rules confusion, access issues) is documented and fed back to Product / CRM / Growth so it gets fixed, not just answe
• red.Each challenge produces real student wins and testimonials that hosts and marketing actually

use.
What you'

ll do1) Community manag

• ementRun the day-to-day community for each chall
• enge:welcome new me
• mberspost daily check ins and remi
• nderskeep rules, FAQs and key links pinned and easy to
• findKeep the vibe high energy but
• safe:enforce
• ruleskill spam/
• scamsde-escalate when n
• eededCoordinate with hosts and the growth tea
• m on:kick off
• postslive session announce
• mentsfinal day wrap ups and celebra
• tionsUse polls, questions and small prompts to get more people posting and sharing prog

ress.
2) Customer issues & s

• upportBe first line for questio
• ns on:-exchange sign up / KYC / de
• posits-challenge rules and daily
• tasks-access problems (links, logins, roles,
• etc.)Triage i
• ssues:-solve directly when y
• ou can-escalate cleanly with context when you cannot (to ops / product / CRM / sup
• port).Maintain and im
• prove:-FAQs and “start here”
• posts-saved replies / macros for common
• issuesTrack recurring friction and raise it with clear examples so the teams can remove it at the

root.
3) Marketing, stories and react

• ivationSpot wins and “aha” m
• oments:screenshots, PnL, progress posts, good quotes (with permission and proper discla
• imers).Package these for marketing and
• hosts:short story wr
• ite upstestimonial s
• nippetsideas for case studies or socia
• l postsHelp run reactivation and referral pushes inside the community when we launch new challenges or

offers.
4) Simple reporting &

• feedbackTrack basic community health per ch
• allenge:joins vs active
• membersmessag
• e volumerespon
• se timestop 5 issue ca
• tegoriesAfter each challenge, write a short
• summary:wha
• t workedwh
• at brokewhat you recommend changing n

ext time
Re

• quirements2–4+ years in crypto / trading community management, customer success for a trading / fintech / edtech product, or a sim
• ilar role.Solid working knowledge of crypto and
• exchanges:spot vs d
• erivativesbasic leverage and margi
• n conceptsKYC / verification and dep

osit flows
You do not need to be a pro trader, but you must be able to guide beginners safely and avoid reckl

• ess advice.
  Real experience running communities on Discord and/or Telegram (Nas.io, circle or similar
• is a plus).Strong writ
• ten English:-explain complex t
• hings simply-stay calm and clear with
• upset users-keep a tone that fits Banter / Cr
• ypto School.Experience handling cust
• omer issues:-asking the rig
• ht questions-documen
• ting context-following through until the user is actuall
• y unblocked.Marketing cent
• ric mindset:-you see how community, support and lifecycle tie int
• o the funnel-you naturally think “how do we turn this into a win, story o

r learning”.

• Nice to haveYou've traded yourself and know the emotional side of winning
• and losing.Basic Canva or similar skills to create simple visuals or announc
• ement posts.Experience working with remote product, data and g
• rowth teams.Comfortable occasionally working outside standard hours for live events or big challenge moments (with time off in lieu, not a

24/7 grind)

• .
  Why join usBe at the heart of a new challenge based trading education model, not just another
• Discord mod.See your work directly impact user outcomes - fewer stuck users, more real suc
• cess stories.Small, fast team with real autonomy - you own the challenger communit
• y experience.Mission driven environment focused on financial education, not just sh

illing coins.