IT Support Associate - Level III

Cummins Inc. is seeking a talented IT Support Associate - Level III to join their team in Rocky Mount, NC. In this role, you will provide operational support and monitoring of IT resources, ensuring system reliability and enhancing collaboration across departments.

Responsibilities

• Ensure System Reliability – By providing operational support and monitoring IT resources, you’ll maintain high availability and accuracy for end users, minimizing downtime and disruptions
• Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization
• Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you’ll build team capability and foster a culture of continuous learning
• Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery
• Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth
• Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents and improving system stability
• Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction
• Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives

Skills

• Ensure System Reliability – By providing operational support and monitoring IT resources, you'll maintain high availability and accuracy for end users, minimizing downtime and disruptions
• Drive Efficiency – Your ability to troubleshoot and resolve hardware/software issues quickly will streamline workflows and reduce delays across the organization
• Empower Others Through Coaching – By mentoring and training less experienced IT Support Associates, you'll build team capability and foster a culture of continuous learning
• Enhance Collaboration – Working closely with peers and other departments ensures smooth communication and alignment on IT priorities, improving overall service delivery
• Improve Processes – Creating and maintaining clear documentation and standards will help establish consistency, reduce errors, and support scalability for future growth
• Strengthen Problem-Solving Culture – Encouraging root cause analysis for recurring issues will lead to long-term solutions, reducing repetitive incidents and improving system stability
• Deliver Exceptional End-User Support – Using the Incident Management system effectively ensures timely resolution of requests and transparent tracking of actions, boosting user satisfaction
• Adapt and Contribute Beyond Core Duties – Assisting with additional IT responsibilities demonstrates flexibility and commitment, making you a trusted resource for critical initiatives

Company Overview

• At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams. It was founded in 1919, and is headquartered in Columbus, Indiana, USA, with a workforce of 10001+ employees. Its website is https://www.cummins.com/.

Company H1B Sponsorship

• Cummins Inc. has a track record of offering H1B sponsorships, with 670 in 2025, 813 in 2024, 716 in 2023, 927 in 2022, 812 in 2021, 707 in 2020. Please note that this does not guarantee sponsorship for this specific role.