L2 - Support Engineer (Production Support)

3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.

• Prior experience in a retail banking or financial services environment is highly preferred.
  

Technical Skills

• Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
• Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
• Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
• Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
  

Certifications (Preferred)

• ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.
  

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities in a time-sensitive environment.