cal Skills

Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.

Certifications (Preferred)

ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.

Soft Skills

Strong problem-solving and analytical skills.
Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
Ability to work under pressure and manage multiple priorities in a time-sensitive environment.

30:T7d3,{"@context":"https://schema.org","@type":"JobPosting","title":"L2 - Support Engineer (Production Support)","description":"3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.

Prior experience in a retail banking or financial services environment is highly preferred.

Technical Skills

Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.

Certifications (Preferred)

ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or sim

L2 - Support Engineer (Production Support)

Job Type