{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Services Representative","description":"

We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to assist customers effectively.
Handle customer complaints and resolve issues with empathy and efficiency.
Perform data entry tasks accurately to maintain up-to-date customer records.
Conduct outbound calls as necessary for follow-ups or promotional purposes.
Collaborate with team members to improve service processes and enhance customer experience.
Utilize Microsoft Office tools for documentation and reporting purposes.
Maintain a high level of professionalism and phone etiquette during all interactions.

Qualifications

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

","datePosted":"2025-11-14T19:17:10.925058+00:00","validThrough":"2025-11-28T19:17:08.564+00:00","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"ELCO Lighting","value":"105fc294-7579-4b84-9e7f-c6580325abc6"},"hiringOrganization":{"@type":"Organization","name":"ELCO Lighting","sameAs":null,"logo":"https://jeorvdjgxlatuthhpoqi.supabase.co/storage/v1/object/public/org-assets/132/jobs/n-1f-_7R.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Glendale, CA","addressCountry":"US"}}}

Responsibilities

​Qualifications

Qualifications

Customer Services Representative

Job Type