Job Title: Technical Support Specialist

Job Location: Dagenham

ABOUT US

We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, we make industry work better.

ABOUT YOU

This is an exciting new role within the Operational team as a Technical Support Specialist.

You will be responsible and accountable for the provision of technical knowledge supporting the customer’s requirements.
You will be confident in utilising and developing connections with internal and external resources to help solve the customer’s issues, contributing to the achievement of service levels and Customer commitments.
You will be part of a team working on an existing and exciting contract in the Automotive Sector.
You are confident in growing relationships with key internal and external Customer contacts and communicating progress and updates, you will be an integral part of the team.

ABOUT THE ROLE

This role provides the holder with great exposure to the ERIKS organisation and to all the functions that underpin and support our continued development of business.
The role of Technical Support Specialist is a key role within the Operations team and can lead towards career development within our Sales, Operations and Central Procurement Divisions

KEY SKILLS

Specialist knowledge of the UK MRO market and product fundamentals
Able to develop an understanding of ERIKS core operations, business processes and systems
Knowledge and experience of how to escalate issues and solve problems
Stakeholder management
IT Literate

ABOUT OUR OFFER

In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

25 days plus bank holidays annual holiday entitlement
Contributory Pension
Bike to Work Scheme
On call and overtime eligibility

ABOUT OUR ENVIRONMENT

Technical Support Specialist

Job Type