At Techwan (an Everbridge company), we design and deliver mission-critical command and control systems that help save lives and keep operations running. Our technology empowers emergency services, public safety agencies, and government organizations to respond faster, communicate better, and make informed decisions.

As we expand across the Middle East, we are seeking an experienced Technical Project Manager (TPM) based in Dubai to lead customer operations and new implementations, driving the success of our regional projects and partnerships.

Role Overview

As a Technical Project Manager you'll play a dual role combining technical delivery and project leadership. You’ll manage live customer environments, oversee new deployments, and act as the main technical point of contact for our UAE clients. Collaborating with international teams in France, Italy, Hungary, and Switzerland, you’ll ensure seamless delivery and customer satisfaction across all stages of the project lifecycle.

What you'll do

Manage a portfolio of UAE customers, ensuring high service continuity, stability, and satisfaction.
Oversee incidents, change requests, and maintenance activities in line with SLAs.
Plan and deliver system upgrades, enhancements, and technical roadmaps.
Act as a key liaison between clients, partners, and internal teams.
Lead deployment and configuration of Techwan / Everbridge applications in on-prem environments.
Administer and automate tasks in Windows Server using PowerShell.
Manage SQL Server databases and GIT-based deployments.
Troubleshoot, test, and integrate third-party systems and APIs.
Support sales and business development with demos, workshops, and technical input.
Build trusted relationships with government and public safety customers.
Collaborate in Arabic, English, and French, ensuring cultural and operational alignment.

What you'll bring

Minimum 8 years’ experience in System Engineering, DevOps, or Technical Project Management.
Strong technical background in Windows Server, PowerShell, SQL, GIT, and API integrations.
Bachelor’s or master’s degree in computer science, Engineering, or a related field.
Excellent communication and stakeholder management skills.
Fluent in English; Arabic and/or French highly desirable.
Nice to Have: Knowledge of DevOps tools (Ansible, Azure DevOps), .NET / C#, IIS, GIS systems, or telephony integrations; certifications such as PMP, ITIL, or Agile.

What we offer

The opportunity to work on life-saving technologies with a global industry leader.
A dynamic, international team environment with real impact and visibility.
Career growth opportunities across Middle East and EMEA operations.
Remote-first flexibility, based in Dubai, with local customer engagement.

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About us

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running.

Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 1100+ dedicated employees support over 4000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre-defined communications processes, and track progress on executing response plans.

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.

Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today!

Technical Project Manager – Middle East Operations (Dubai based)

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