As the Regional Service Head, you will lead service operations across the assigned region. Your role will involve overseeing warranty management, dealer appointment and performance, team leadership, productivity optimization, and ensuring audit and compliance standards are met.

**Warranty Management**
Ensure proper validation of warranty periods as per company policy.
Track and enforce the timely return of warranty batteries by service partners and field teams.
**Dealer Appointment & SLA Monitoring**
Identify and appoint new service dealers in alignment with regional growth plans.
Monitor dealer performance and ensure SLA adherence through periodic reviews and reporting.
**Team Management & Goal Setting**
Set clear goals, KPIs, and productivity metrics for Service Engineers.
Monitor performance regularly and provide guidance and support for target achievement.
**Productivity Analysis & Performance Optimization**
Conduct regular analysis of team performance and implement corrective actions where necessary.
Identify areas for continuous improvement in field service efficiency, cost, and coverage.
**Customer Escalation Resolution**
Act as the first point of contact for critical customer issues and ensure prompt resolution.
Implement preventive actions to reduce recurrence and escalate only when necessary.
**Channel Partner Management**
Build and maintain strong communication channels with dealers and service partners.
Provide technical support and ensure timely query resolution to strengthen service network relationships.
**SOP Adherence & Auditing**
Ensure all Service Engineers and Channel Partners follow defined SOPs.
Conduct periodic audits to ensure compliance and take corrective measures as required.
**Technical Equipment Readiness**
Ensure Service Engineers are equipped with the necessary tools, testing equipment, and technical kits to perform field tasks effectively.
**Customer Service & Quality Standards**
Drive initiatives to maintain high customer satisfaction scores.
Enforce Total Quality Management (TQM) standards and ensure preparedness for ISO and internal audits. Ensure audit compliance and documentation readiness at all levels of service delivery.
*Qualifications Required:**
Bachelor's degree in Engineering (Electrical/Electronics preferred); MBA is an advantage.
8-12 years in service operations, with at least 3-5 years in a regional leadership role.

If you are passionate about service excellence, have a strong technical background, excellent people management skills, and a customer-centric approach, this role might be the perfect fit for you.

Preferred industry experience in Automotive, Battery/Energy Storage, Consumer Electronics, or similar tech-driven sectors. As the Regional Service Head, you will lead service operations across the assigned region. Your role will involve overseeing warranty management, dealer appointment and performance, team leadership, productivity optimization, and ensuring audit and compliance standards are met.

**Warranty Management**
Ensure proper validation of warranty periods as per company policy.
Track and enforce the timely return of warranty batteries by service partners and field teams.
**Dealer Appointment & SLA Monitoring**
Identify and appoint new service dealers in alignment with regional growth plans.
Monitor dealer performance and ensure SLA adherence through periodic reviews and reporting.
**Team Management & Goal Setting**
Set clear goals, KPIs, and productivity metrics for Service Engineers.
Monitor performance regularly and provide guidance and support for target achievement.
**Productivity Analysis & Performance Optimization**
Conduct regular analysis of team performance and implement corrective actions where necessary.
Identify areas for continuous improvement in field service efficiency, cost, and coverage.
**Customer Escalation Resolution**
Act as the first point of contact for critical customer issues and ensure prompt resolution.
Implement preventive actions to reduce recurrence and escalate only when necessary.
**Channel Partner Management**
Build and maintain strong communication channels with dealers and service partners.
Provide technical support and ensure timely query resolution to strengthen service network relationships.
**SOP Adherence & Auditing**
Ensure all Service Engineers and Channel Partners follow defined SOPs.
Conduct periodic audits to ensure compliance and take corrective measures as required.
**Technical Equipment Readiness**
Ensure Service Engineers are equipped with the necessary tools, testing equipment, and technical kits to perform field tasks effectively.
**Customer Service & Quality Standards**
Drive initiatives to maintain high customer satisfaction scores.
Enforce Total Quality Management (TQM) standards and ensure prepar

Regional Service Head, Ghaziabad

Job Type