Technology Support Specialist

Summary

Provides all levels of information technology consulting, planning, support, and services to an assigned organizational unit; serves as the primary school/program technology leader; manages school local network, servers, and all associated technologies; plans, manages, and supports the configuration, deployment, and integration of all school/program technologies.

Qualifications

Required

• Any combination of education and experience equivalent to a bachelor's degree in computer science, information technology, or a related field.
• Two (2) years of experience in computer technology and applications.
• Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Possession of appropriate, valid motor vehicle operator's license with a good driving record and employer-provided transportation required.
• Knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization.
• Knowledge of, or ability to quickly learn, instructional technology requirements.
• Knowledge of standard microcomputer operating systems and the software used in a network environment.
• Knowledge of three or more microcomputer and network operating systems, and proficiency at a standard desktop, mobile, and communications applications and protocols.
• Ability to communicate effectively, both orally and in writing.

Major Duties/Essential Functions

• Provides information technology consulting services and support to school administrators and program managers.
• Develops strategic and operational school/program technology plans to ensure optimal utilization of all technology resources.
• Serves as the primary school/program technology leader.
• Plans, manages, and supports the configuration, deployment, and integration of all school/program technologies.
• Works collaboratively with and as part of the industry-standard IT service desk.
• Responsible for ownership of all incident management for school/program, including incident assignment, escalation, validation of resolution, continual service improvement, and reporting.
• Manages and supports all local network resources, servers, and all associated technologies, including local network configurations.
• Manages and administers school/site Active Directory administration.
• Develops and deploys automation tools via Group Policy Objects and scripting.
• Responsible for training users and implementing enterprise standard best practices for local network resources, data integrity, and security.
• Coordinates hardware maintenance and repair activities and performs required desktop maintenance
• Installs, configures, and supports software, hardware, local and networked technologies, and resources.
• Designs and conducts formal training classes, as required, with special emphasis on the use of the network, desktop and mobile device platforms, personally owned devices, and standard enterprise software applications.
• Manages and directs the activities of student technology teams.
• Creates, prepares, revises, and presents complex documentation in nontechnical terms for users, school administrators/program managers, school business partners, and school community/family groups.
• Assists school-based and central office-based staff with assessment and testing of administrative and/or instructional computer technology software and hardware needs.
• As primary information technology point of contact collaborates with other school-based technology specialists, appropriate central office staff, and technology vendors to ensure smooth integration and use of technology.
• Acts as a liaison for all system enhancements, hardware repair, and network profiles and/or upgrades.
• Manages and accounts for all school/program technology assets.
• Performs other related duties as required or assigned.

Work Environment/Physical Requirements

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.