Social Media Community Manager (Sports)

Job Description
The Community Manager will be responsible for growing and engaging followers across social media platforms, including Instagram, Facebook, X, TikTok, Facebook, Discord, Reddit and YouTube, in turn playing a crucial role in enhancing the superfan experience, brand loyalty and user retention. Reporting into the Senior Manager of Organic Social, this position offers an exciting opportunity to be at the forefront of shaping our community's experience and contributing to the growth and success of our brand.
What You'll Do
In this role, you will play a critical role in driving awareness among current users and casual fans alike through daily community engagement strategies that show off our brand personality.

• Represent the always-on voice of our brand to our customers, followers, and social media users through proactive and reactive community engagement strategies on social.
• Execute a content calendar of platform-first initiatives (including events, competitions, and campaigns) that support community participation and align with business priorities
• Work closely with internal stakeholders to coordinate campaigns, product launches, updates, and special promotions within the community Use social media platforms, social listening, and third-party community management analytics tools to measure performance results
• Monitor community activity, trends, and feedback to identify common issues, pain points, and opportunities for improvement and innovation
• Own our DMs, ensuring timely replies to community members seeking assistance or information related to our products and services
• Collaborate with the customer support team to ensure timely resolution of issues and maintain high levels of user satisfaction
• Advocate for the interests and needs of the community within the organization, representing their perspectives in decision-making processes
• Enforce community guidelines and moderation policies to maintain a safe, respectful, and inclusive environment for all members
  

What You Bring
The ideal candidate has extensive knowledge of sports-focused social media and the expectations of the communities there. The ideal candidate also possesses a deep passion and understanding of contemporary sport, sports betting and online gaming.

• Bachelor's degree in Marketing, Communications, Business, or related field
• Proven experience driving social community engagement outcomes for brands
• A deep sense of responsibility and pride in everything you touch, and you hold yourself to a high bar
• Excellent copywriting skills and attention to detail, with proven experience translating brand voice and tonality to social
• Excellent communication and interpersonal skills, with the ability to engage diverse audiences and build relationships
• Knowledge of current trends, regulations, and best practices in the betting and gaming sector is a plus
• Willingness to travel for events, activations, and offsites.
  

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program.

• Salary Range: $94,600 - $117,700 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed).
  

In addition to the base and bonus full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like Wellhub, Pet Insurance, Family Care Benefits and more. We'll also give you $700 to set up your home office! For information about our benefits, please visit https://benefitsatfanatics.com
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.