Clinical Informatics Help Desk Technician

Florida Orthopaedic Institute is seeking a Clinical Informatics Helpdesk Technician to join their Clinical Informatics team. The role involves providing first-line support for clinical applications and patient portals, ensuring smooth workflows, and helping staff deliver exceptional patient care.

Responsibilities

• Serve as a Subject Matter Expert (SME) for patient portals and check-in platforms
• Respond to incidents and service requests for clinical applications, including Athena, iScribe, and Radix
• Troubleshoot, diagnose, and resolve issues while keeping users informed throughout the process
• Log, track, and manage Helpdesk tickets efficiently, escalating complex issues as needed
• Create and maintain documentation to empower staff and improve self-service capabilities
• Provide guidance and training to staff on system use and best practices
• Communicate clearly with technical and non-technical colleagues at all levels
• Stay up to date with system updates, workflows, and industry best practices
• Identify recurring issues and share insights with leadership to drive improvements

Skills

• Experience in clinical application support; healthcare knowledge is a plus
• Proficiency with Microsoft Windows and Office applications
• Strong troubleshooting and problem-solving skills with attention to detail
• Excellent customer service and professional communication skills
• Ability to manage multiple priorities, take initiative, and work independently
• Team-oriented, adaptable, and motivated to thrive in a fast-paced environment

Company Overview

• Florida Orthopaedic Institute is a medical practice that provides orthopedic care services. It was founded in 1989, and is headquartered in Wesley Chapel, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://floridaortho.com.

Company H1B Sponsorship

• Florida Orthopaedic Institute has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.