Technical Support Engineer

Job Description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer.

• Responsibilities:
• Provide ongoing technical support and guidance to Futurex's global customer base from 12:00 am - 8:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

• 3-5 years experience in a related IT field
• Bachelor's degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company