M&A Support Specialist - Select

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As an M&A Support Specialist, you will work closely with the M&A Integration Specialist and M&A CSL to execute critical tasks and provide front-line support during the integration process. Your contributions will directly impact the success of our mergers and acquisitions, making this an exciting opportunity to grow your career in a dynamic and collaborative environment.

How you'll make an impact

• Front-Line Integration Support: Serve as the primary point of contact for day-to-day integration activities, addressing immediate needs and ensuring smooth transitions.
• CSO Post-Go-Live Support: Provide direct support to ensure operational excellence and resolve issues following go-live.
• Task Execution: Execute directed work from the M&A Integration Specialist and M&A CSL, including book purchase integrations and post-go-live cleanup activities.
• Licensed Support for Client Servicing Managers (CSMs): Utilize your licensing to assist CSMs in servicing books of business, as needed. This includes providing back-office support to enable merger partner CSMs to remain client-facing and focused on maintaining strong client relationships across Personal Lines and Small Business workstreams.
• Support for Implementation Managers:
• Collaborate with M&A teams to prepare timelines with key dates, milestones, and training sessions.
• Train acquired company employees on current process and procedure documents.
• Prepare presentation and handout materials for training sessions.
• Facilitate training sessions using prepared materials.
• Cultivate relationships and provide training on handling escalations and necessary contacts for processing.
• Serve as part of the stay-behind team to support new mergers with day-to-day process questions and support.
• Engage in other activities across the acquisition project to support Implementation Managers
• Client Service Delivery:
• Deliver exceptional client service in line with AJG's operational standards.
• Act as a liaison between acquired entities and AJG teams to address client service-related concerns during the integration process.
• Ensure client service processes are aligned with AJG’s best practices and operational guidelines.
• Monitor and resolve client service issues that arise during the integration phase.
• Provide guidance to acquired company employees on maintaining AJG’s client service standards.
• Collaborate with internal teams to ensure client satisfaction and retention during the transition.

About You

Required

• Bachelor's degree OR 3 years related experience required.
• Overnight and/or day travel may be required up to 50% of the time.

Skills for success

• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Ability to deliver high-quality client service.
• Proficiency in preparing and delivering presentations.
• Ability to cultivate relationships and manage escalations effectively.
• Ability to motivate, influence, lead and adapt training skills to others' abilities.
• Strong teamwork orientation; willingness to help larger team meet goals and responsibilities.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled ho