Technical Program Manager II, Infrastructure Incident Readiness, Google Cloud

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Council Bluffs, IA, USA; Ridgeville, SC, USA; Clarksville, TN, USA; Columbus, OH, USA; New Albany, OH, USA; Midlothian, TX, USA; Red Oak, TX, USA; The Dalles, OR, USA; Fort Wayne, IN, USA; Reston, VA, USA; Las Vegas, Nevada, USA; Lincoln, NE, USA; Kansas City, MO, USA; Moncks Corner, SC 29461, USA; Phoenix, AZ, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.
• Experience in data center power and cooling infrastructure incident readiness.
• Experience with root cause analysis.
• Ability to travel up to 30% of the time.

Preferred qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience in data center operations or similar mission-critical experience.
• Experience working cross-functionally with technical and non-technical teams.
• Ability to demonstrate enthusiasm for teaching/leading multi-day training events.
• Excellent public speaking skills.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

As the Infrastructure Incident Readiness Program Lead, you will own the intersection of the high-density AI compute workload and facility operations and readiness programs, ensuring Data Center Operations teams possess the tools, processes, and training required to produce executive-grade incident readiness before, during and after critical events. You will drive the end-to-end incident life-cycle by establishing an investigation framework that yields high-quality root cause analysis and identifies realistic, impactful corrective actions.

In this role, you will require deep infrastructure knowledge and close collaboration with mechanical, electrical, and controls engineers to ask the right questions and by leveraging this technical expertise, you will develop and administer programmatic playbooks for operations and manage high-fidelity dashboards and disruption tracking and reporting. You will partner with other team members, and partner teams, to create frictionless workflows, minimize incident recurrence and drive operational excellence without adding overhead to site staff.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $138,000-$198,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
• Track disruptions, shape monthly Key Performance Indicator (KPIs) for densified capacity, facilitate the development of automated dashboarding, and maintain high-fidelity metrics for uptime.
• Develop and maintain standard operating procedures for high density infrastructure operations (including critical work procedures and change management processes), ensuring cross-functional alignment with existing data center operations workflows.
• Serve as a primary data center operations liaison for densified functional systems, collaborating with regional leads and stakeholders to streamline processes and ensure no additional burden is placed on local site personnel.
• Provide expert-level guidance to facility technicians and facility managers on system debugging and complex queries related to high density infrastructure.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.