Responsibilities

H-E-B operates over 280 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 6:1 Technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do You Have a

HEART FOR PEOPLE... strong team-orientation? willing to pitch in at any moment for any reason?

HEAD FOR BUSINESS... understanding of how your customer service attitude affects our Pharmacy's reputation?

PASSION FOR RESULTS... drive to self-motivate, and work with little direct supervision?

We Are Looking For

experience in retail (preferred)
strong communication skills

What is the work?

Customer Service / Patient Care

Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
Promotes / fosters 'Greet, Ask, and Thank' and H-E-B telephone strategies; directs calls to appropriate Partner
Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
Directs customers to counseling window for Pharmacist consultation
Obtains /returns tills from bookkeeping; processes customer transactions at register
Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
Properly processes / clears prepaid prescriptions
Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
Completes contact patient queue
Files / maintains prescription hard copies
Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
May participate in other professional services activities

Inventory Management

Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
Complies with Return to Stock SOP to locate prescriptions via inventory management queue
Ensures caps, vials, bags, etc., are correctly stocked
Records fridge and freezer temperature logs

Compliance / Sanitation

Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
Complies with Central Fill check-in procedures
Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
Removes trash from department; complies with trash compactor processes

What is your background?

Minimum age 18 (mandatory)
High school diploma or equivalent
Experience in retail; experience in pharmacy a plus
Experience working in a fast-paced environment
Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)

Do you have what it takes to be a fit as an H-E-B Pharmacy Care Rep?

Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
Strong communication and customer service skills
Mathematical skills (including calculating measurements)
PC skills, including MS Office and H-E-B software and programs required by the job
Cash-handling skills
Ability to maintain composure in high-stress situations
Ability to demonstrate strong telephone etiquette
Ability to manage multiple priorities and shift focus between tasks
Ability to work in a team environment
Ability to work with little direct supervision
Willingness to cross-train

Can you...

Function in a fast-paced, retail, office environment
Work rotating shifts, including nights and weekends
Stand for extended periods (up to 12 hours)
Regularly lift 30 lbs or more
Fulfill vision requirements for the job, specifically close vision and color vision
Maintain H-E-B Rx screener status, including required recertification

12-2021

Sugarland RX Tech - Pharmacy Care Representative - Full-Time

Job Type