VP of IT Operations

The VP of IT Operations is a senior executive responsible for the strategic direction and day-to-day management of the organization's global technical infrastructure. This includes cloud services, data centers, networking, enterprise applications, integrations and service desk. The primary goal is to ensure 24/7 system availability, scalability for business growth, and a seamless digital experience for all employees and customers.

What Will Your New Role Be

The duties of this role are split between strategic leadership and operational excellence.

Strategic Leadership

• Infrastructure Roadmap: Develop and execute a 3–5 year infrastructure strategy that aligns with business goals
• Budget Management: Oversee a multimillion-dollar OPEX and CAPEX budget; optimize spend and vendor contracts to maximize ROI.
• AI Adoption: Embrace available AI tools and platforms to provide automation and self-service capabilities to Harris employees.

Operational Duties

• System Reliability: Oversee Data Center, Cloud and Network Operations teams to maintain 99.99% uptime.
• Cybersecurity Operations: Partner with the CISO to implement proactive threat detection, incident response, and disaster recovery (DR) protocols.
• Vendor Management: Lead negotiations and performance reviews with key partners (Microsoft, Amazon, Dell, CDW, TELUS, PAN, others).
• Talent Development: Direct, mentor, and scale a global team of IT professionals, fostering a culture of continuous improvement

What We Are Looking For

• Total Experience: 12–15+ years in Information Technology.
• Leadership Experience: 7+ years in a senior management role (Director or above) overseeing large, cross-functional teams.
• Technical Track Record: Proven experience leading digital transformations, large-scale cloud migrations, or modernizing legacy data centers.
• Industry Specifics: (preferred) Experience in high-compliance or high-volume industries like FinTech, Healthcare, or E-commerce.
• Education: Bachelor’s Degree in Computer Science, Information Technology, or Engineering.
• Certifications (Examples of preferred cert’s):
• ITIL 4 Master: For service management excellence.
• CISSP: For a deep understanding of security operations.
• PMP: For managing complex, large-scale infrastructure projects.
• Cloud Architect Certifications: (AWS Certified Solutions Architect or Azure Solutions Architect Expert).

What Will Make You Stand Out

• Technical Acumen: Cloud Architecture (Hybrid/Multi-cloud), Cybersecurity, DevOps/CI-CD, Data Privacy.
• Business Acumen: Financial forecasting, Contract negotiation, M&A integration, ROI analysis.
• Soft Skills: Executive presence, Crisis management, Influence without authority, Radical transparency.

What We Offer

• Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards program
• Flexible work options
• Performance driven organization with many opportunities for advancement
• And more!

Salary: 100k-140k