Technical Support Engineer

High Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. Headquartered in Nashville, TN, we serve more than 1,700 customers across the United States, Canada, and Central & South America supporting utilities of all sizes with innovative technology and reliable service.

We are seeking a Technical Support Engineer to join our Nashville-based team. This role provides frontline, phone-based technical support to customers and distributors who are installing or troubleshooting field equipment.

This position is ideal for a technical professional with strong electrical fundamentals, good problem-solving skills, and a customer-first mindset who is eager to learn SCADA and utility monitoring systems.

Location: On-site in Nashville, TN

Schedule: Monday – Friday, 8am – 5pm

• Some after-hours support required (one weekend per month and one evening per week)

What You’ll Do

• Provide frequent, phone-based technical support to customers and distributors during equipment installation and troubleshooting
• Assist customers in real time while units are being installed or diagnosed in the field
• Conduct customer satisfaction follow-ups
• Build and configure customer sites within High Tide’s cloud-based SCADA platform
• Configure user access and system settings based on customer input
• Maintain accurate records in internal tracking systems and software tools
• Support cross-team coordination as needed
• Update tracking matrices & company-wide software-based applications for organizational
• purposes
• Other duties as assigned

What We’re Looking For

• Foundational knowledge of electrical and electronic concepts, including voltage, current, and resistance
• Ability to understand and interpret meter readings and basic electrical measurements
• Comfortable with basic math, including binary and hexadecimal number conversions
• Strong communication skills and professional phone presence
• Customer-first attitude with a focus on problem-solving
• Organized note-taking and record-keeping skills
• Ability to manage multiple tasks and customer issues simultaneously
• Willingness to learn new systems and follow documented processes
• PLC Programming experience a plus

Education and/or Experience

• Associates degree in electronics or programming or equivalent experience.

What We Offer

Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development.

• 10 paid holidays and PTO
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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