IT Support Specialist

Expected compensation: 42.00 - 47.00 USD Per Hour
HireArt is helping an on-demand, autonomous ride-hailing company hire an IT Support Specialist to provide support for the company's end users.
In this role, you'll field incoming support requests, triage and prioritize issues, and ensure all tickets are resolved or escalated promptly. You'll provide hands-on, executive-level and day-to-day help desk support, maintaining a high level of professionalism and customer service.
The ideal candidate is proactive, technically savvy, and able to manage multiple support channels in a fast-paced environment.
As An IT Support Specialist, You Will

• Provide onsite support five days a week.
• Manage Tier 1 support requests via email, Slack, and Jira/ServiceNow tickets.
• Work and track issues in internal ticketing systems.
• Escalate issues to other IT staff as needed.
• Identify and report support trends and recurring issues.
• Create, manage, and troubleshoot accounts and access in Active Directory.
  

Requirements

• 1-3 years of experience in an IT support or help desk role
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Excellent written communication skills for documenting tickets and support logs
• Effective time management and the ability to meet response and resolution commitments
• Ability to multitask and support multiple users simultaneously
• Strong observational skills to identify early warning signs of technical issues
• Customer service mindset with a positive, professional approach
• Working knowledge of common software, hardware, and applications
• Experience with Active Directory, Google Workspace, or similar platforms
• Basic networking knowledge (VPN, DHCP, DNS)
  

Preferred Qualifications

• Experience with Windows, Ubuntu, and macOS
• Experience with Jira, ServiceNow, Confluence, or similar ticketing/wiki tools
  

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized healthcare benefits (Eligibility begins 90 days after start date)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package
  

Commitment:This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.