Sr Business Systems Analyst

Job Description

Primary Function of Position

This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.

Essential Job Duties

· Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

· Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.

· Work with existing SFDC Architects to implement SFDC Service functionality.

· Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management

· Perform configuration /system changes to meet business requirements as needed.

· Ensure proper level of testing and documentation is completed for all work.

· Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects

· Review and contribute to design document, configuration documents and functional specifications.

· Conduct unit and Integration testing and regression testing.

· Support ISI’s production processes and all associated business systems functions.

· Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.

· Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers

· Collaborate and provide inputs to the development team during development phase to meet the business needs.

· Conduct QA validations and lead User Acceptance Testing (UAT) tests.

· Support, assist and train the users on new modified system configurations highlighting the impact on business processes.

· Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.

· Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.