Associate IT Specialist

Job Description

What we offer

Irving Tissue is proud to offer a competitive salary and benefits package, including but not limited to:

• Medical, Dental, Vision Insurance effective 1st of the month following start date
• 401K with 5% company match eligible on the 1st of the month 30 days following your start date
• Health & Wellness Reimbursement
• Employee & Family Assistance Program
• Product Purchase Program
• Opportunities to take part in job related training and development
• Growth and progression opportunities within Irving Tissue and the larger network of the J.D. Irving group of companies
• Relocation costs (if applicable)

Responsibilities

The Associate IT Specialist will be a collaborative member of the Business Solutions Group (BSG) Teams, delivering service solutions that satisfy business and operations requirements through the implementation of leading best practices at the Macon Irving Tissue site. Thie position will have a direct report to the Macon Tissue Finance Manager but will also have a dotted line reporting to the Business Solutions Group Director. End to end resolution of customer incidents.

• Execution of defined and specific customer service requests. Execution of defined and specific customer project tasks.
• Execution of site reviews of assigned business facilities assigned by Finance Manager or Senior Technical Analyst. Provide timely service reporting.
• Execution of field site preventative maintenance.
• Execution of field site lifecycle activities for Desktop devices, endpoint network switching and Microsoft server hardware.

Qualifications

Education

• University degree, college diploma in Information Technology or related field or relevant experience
• 0-2 years of experience in IT environments (network, systems and end user)
• CompTIA - A+
• Dell Hardware Technician Support

Experience

• Process or Underway Certifications: (Any) Cisco Certified Network Associate or Microsoft Certified Systems Associate
• Six Sigma White Belt Certification
• Expert knowledge of desktop applications: Windows 10, Windows 11, Teams, Office 365, Internet Explorer 11, Microsoft Edge, Google, Chrome, SCCM Remote control, Apple OS
• Expert knowledge of end user computing technologies: desktops, laptops, mobile devices, tablets (both android and Apple).
• Knowledge of Video Conferencing technologies
• Knowledge of server hardware, Microsoft Server Operating Systems and Cisco Edge Devices

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

At Irving Tissue, we know the key to success is our people.

We are a leading manufacturer of premium quality tissue products – including national brands Royale® in Canada and Scotties® in the US - and private label.

We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.

Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which includes Irving Tissue, was declared carbon neutral for the first time in 2020 and each full year since.