[Remote] Record Retrieval Call Support (26599)

Note: The job is a remote job and is open to candidates in USA. ISG is a technology-driven company that provides national claim and litigation support to the insurance and legal communities. They are seeking a Record Retrieval Support to assist the Medical Records team with status inquiries and various communication tasks.

Responsibilities

• Assist the team with status inquiries to outstanding entities
• Mostly outbound phone calls
• Some faxing
• Emailing and mailing via USPS/UPS through our mailroom
• Adhere to direction provided by Team Lead
• Ability to adhere to multiple client protocols
• Entering accurate diary entries in the system for all events regarding workflow
• Responding to internal and external inquiries in a timely and appropriate manner

Skills

• Excellent written and verbal communication
• Strong work ethic
• Strong computer skills
• Effective organizational skills
• Ability to Multi-Task
• Detail-oriented
• Self-starter
• Ability to work independently in a remote setting
• Adhere to direction provided by Team Lead
• Ability to adhere to multiple client protocols
• Entering accurate diary entries in the system for all events regarding workflow
• Responding to internal and external inquiries in a timely and appropriate manner
• Computer skills: 3 years
• Knowledgeable of basic Microsoft Office Programs
• Record Retrieval: 1 year
• Microsoft Office: 1 year

Company Overview

• ISG is a nationally recognized company offering a comprehensive array of services tailored to support claim and litigation processes for insurance and legal professionals. It was founded in 2008, and is headquartered in Farmington, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://isgvalue.com/.