Operations Support Specialist

Jo-Kell is a woman-owned electrical distributor and solutions provider serving the military, commercial marine, and industrial markets for nearly 50 years. With locations across the U.S., we combine deep technical expertise, value-added engineering and integration services, and a strong commitment to customer service—powered by knowledgeable, experienced employees.

Jo-Kell is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, disability, religion, sex, national origin, marital status, veteran status, or other status protected by applicable law. Jo-Kell Inc. also participates in the United States Department of Homeland Security’s E-Verify program. Under this program, Jo-Kell will provide to the Social Security Administration and, if necessary, the Department of Homeland Security, information from each employee’s Form I-9 to confirm work authorization.

About The Role

The Operations Support Specialist provides day-to-day operational, materials, and administrative support to ensure schedules are met, materials arrive on time, and issues are resolved quickly. Success in this role requires organization, follow-through, proactive communication, and comfort working in a fast-paced, small-branch environment. Technological proficiency and the ability to quickly learn and adapt to new systems is a must.

All candidates will be reviewed and considered. Entry-level candidates who demonstrate strong work ethic, attention to detail, and a willingness to learn will also be considered so we encourage all to apply. Training will be provided for the right individual who demonstrates capability, accountability, and urgency.

The schedule is M-F 8am to 5pm.

What You'll Do

The essential duties and responsibilities include, but are not limited to, the following:

• Support scheduling and coordination of materials, parts, and assemblies to meet operational deadlines
• Track and prioritize open items, deliveries, backlogs, and shortages
• Assist with expediting materials and following up with vendors as needed
• Communicate with vendors, customers, and internal team members regarding order status and issues
• Proactively follow up via phone and email to ensure actions are completed
• Maintain organized tracking of commitments, delivery dates, and documentation
• Support invoicing, billing, and basic Accounts Payable/Receivable processes
• Identify discrepancies and escalate or resolve issues with guidance
• Utilize spreadsheets (Excel or Google Sheets) for tracking and reporting
• Maintain accurate records and documentation
• Provide cross-functional backup support for inside sales and warehouse operations as needed

Qualifications

The following requirements represent the necessary knowledge, skills, and abilities for this position. Reasonable accommodations may be made for individuals with disabilities.

Education

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Demonstrated technological proficiency, including experience working across multiple software platforms
• Proficient with common business tools such as Microsoft Office (Word, Excel, Outlook, PowerPoint) or equivalent; ability to quickly learn new systems and tools is required

Experience

• 1–3 years of experience in an administrative, operations support, coordination, or office-based role preferred
• Experience working in environments that require tracking, follow-up, and managing multiple priorities is a plus

Licenses/Certification

• N/A

Abilities

• Self-driven with a strong work ethic and sense of urgency to meet company and team needs
• Strong organizational, prioritization, and time management skills
• Effective verbal and written communication skills with internal and external stakeholders
• Comfortable working across multiple tasks and supporting different functional areas in a small-team environment
• Professional, tactful, and customer-focused demeanor with the ability to drive actions to completion
• High attention to detail with the ability to identify discrepancies and escalate or resolve issues appropriately
• Ability to work independently while remaining responsive to direction and feedback
• Basic mathematical aptitude and comfort working with numbers, invoices, and spreadsheets
• Ability to interpret and follow written, verbal, diagrammatic, and schedule-based instructions
• Ability to read and understand safety rules, operating procedures, and process documentation
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information