L1 Windows Support Engineer

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Job Title: L1 Windows Support Engineer

Experience: 3+ years

Location: Oak harbor/Perry,OH,Shippingport,PA

Type: Full-time

Responsibilities

• Provide L1 support for Windows OS and desktop-related issues
• Perform basic Windows administration and Active Directory tasks
• Troubleshoot network connectivity issues (LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Identify and resolve basic network access and performance issues
• Support Bitbar device and browser testing setup
• Assist QA teams with Bitbar test execution, device access, and environment issues
• Log, track, and resolve incidents using ticketing tools
• Escalate unresolved issues to L2/L3 teams as per SLA

Skills Required

• Windows OS & desktop support experience
• Basic Active Directory knowledge
• Understanding of networking fundamentals and troubleshooting
• Working knowledge of Bitbar or similar testing platforms
• Experience with ITSM/ticketing tools
• Good communication and problem-solving skills