System Support Technician

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Hansen Talent Group is hiring a System Support Technician This role is ideal for someone with strong endpoint-management experience and customer-focused troubleshooting skills.

What You ll Do

• Deploy infrastructure software, upgrades, patches, new builds, and master images.
• Install, configure, and maintain infrastructure software supporting business processes.
• Create, test, debug, and document custom scripts and utilities.
• Monitor and maintain workstation/server environments to ensure optimal performance.
• Troubleshoot issues proactively and serve as an escalation point for the help desk.
• Administer tools for software delivery and remote management.
• Support system recoverability with scheduled backups and archive operations.
• Conduct hardware/software audits to ensure standards and licensing compliance.
• Maintain configuration documentation, inventories, and growth/storage statistics.
• Participate in daily deployment/implementation meetings and document updates or issues as needed.

What you need

• Experience with endpoint management tools: Intune, MECM, BigFix, etc.
• Knowledge of deployment tools (SCCM, BigFix, PsTools, McAfee ePO).
• Knowledge of Microsoft Server & Desktop OS (Windows 10, Windows Server 2012/2016).
• Ability to deploy software/OS patches consistently and on schedule.
• Strong customer service mindset and ability to explain technical issues to non-technical users.
• Strong problem-solving skills; quick learner; detail-oriented.
• Effective written and verbal communication skills.
• Ability to work independently and in team environments.
• A+ certification
• Nice to Have: Knowledge of Active Directory and Group Policy, Experience in a Citrix/Terminal Services environment, Familiarity with Citrix Provisioning tools.

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