Veteran Service Support Technician

Dice is the leading career destination for tech experts, and they are seeking a Veteran Service Support Technician to join BDR Solutions LLC. This role involves providing frontline customer service and order management support for Veterans and VA clinics, ensuring timely and accurate service for medical and assistive devices.

Responsibilities

• Act as the primary contact for incoming inquiries from Veterans and clinics
• Process and monitor orders for medical equipment and supplies such as hearing aids, prosthetic devices, and telehealth equipment
• Ensure order accuracy, verify shipping information, and confirm patient eligibility
• Guide the clinician through the remote order entry system
• Conducting model changes
• Device registration
• Making serial number changes
• Telehealth service entry procedures
• Ensuring agents understand and comply with all call center objectives, performance standards and policies

Skills

• Minimum of 1 year of experience in a call center environment
• Strong orientation towards customer service
• Experience with report writing and file administration
• Request appropriate warehouse supplies
• Experience with timecard administration and scheduling
• Able to obtain a VA Public Trust clearance
• U.S Citizenship is required
• Military Veterans and HUBZone candidates are highly encouraged to apply

Company Overview

• Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com.