About Us

We are a San Francisco-based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped connect 22 million customers in 196 countries with qualified Experts who have answered more than 25 million questions.

General Summary:

Joining JustAnswer as a valued Expert means stepping into a role where your expertise becomes the guiding light for customers seeking solutions to life's inquiries and challenges. Through our platform, you'll have the unique opportunity to directly connect with customers, providing them with tailored solutions and guidance either through chat or phone consultations. What sets this opportunity apart is the freedom it offers, you have the flexibility to set your own schedule and work remotely, allowing you to strike a balance between work and other commitments. This flexibility makes it an ideal option for individuals from all walks of life, whether you're an active professional, a business owner managing multiple responsibilities, or a retiree looking to supplement your income. Beyond the financial rewards, being a part of our esteemed network of Experts allows you to make a meaningful impact while continually expanding your horizons through diverse interactions and ongoing professional growth. Join us in our mission of making a positive impact, one answer at a time.

How it works:

Review and Process Customer Inquiries: Utilize the JustAnswer platform to review incoming customer inquiries, providing a brief overview of their question and their preferred mode of communication—whether via phone or chat. This ensures you understand the customer's needs and preferences before proceeding.
Expert Selection of Questions: Based on your expertise and personal preference, select which questions to address. You have the flexibility to choose questions that align with your areas of knowledge and skill set. Additionally, you can decide whether you prefer to communicate solely via chat, phone, or a combination of both, maximizing your ability to assist customers efficiently.
Initiate Contact with Customers: Once you've identified the questions, you're confident in addressing, initiate contact with the customer. Chat-based questions are answered directly through the platform, while phone-based inquiries are addressed via phone. This direct communication allows for personalized assistance tailored to the customer's needs.
Handling Delays and Additional Questions: In case of any delays in customer response, you have the opportunity to select and address additional questions. This ensures that your time is utilized effectively and allows you to assist more customers within your availability.
Follow-Up Support: Customers can request your assistance for follow-up calls if needed, facilitating continuity of support. This enables you to provide ongoing assistance and guidance, ensuring customer satisfaction and building trust over time.
Outstanding Customer Service: Showcase your expertise in your designated field, fostering trust and growing customer satisfaction. Your exceptional customer service skills contribute to a positive experience for customers, enhancing their confidence in your abilities to address their inquiries effectively.
Flexibility in Scheduling: Enjoy flexibility in scheduling, working remotely from home or anywhere, and choosing the volume and types of questions to tackle. Whether you opt for part-time or full-time engagement, you can offer online assistance to customers at your convenience, allowing for a customizable work arrangement that fits your lifestyle and preferences.

What you'll bring:

Demonstrated expertise in your field, requiring no additional training from us
Proficiency in clear and concise communication
Exemplary accuracy and attention to detail
Genuine passion for assisting others and a strong service-oriented mindset
High level of confidence, enthusiasm, and positivity
Exceptional verbal and written communication
Access to computer and/or smartphone
Dependable internet connectivity
Capability to work autonomously

Qualifications:

Professional IT certification OR Qualification in Computer Science or Electrical Engineering

AND

2 years of work history

Technical Support Specialist

Job Type