Customer Service / Sales Support / Order Entry

Kelly Services is currently partnering with an Engineering & Manufacturing company in Amherst, OH seeking a temporary CSR for an immediate opening. Interested? Apply now!

Customer Service / Sales Support / Order Entry Opening in Amherst, OH

100% on site

Duration: contract 6+ months

Pay rate: $18-20/hr.

Start Date – ASAP

Dress attire: business casual (nice jeans ok)

Hours: 8am-5pm with 1 hour lunch (can do 8a-4:30p with 30 min lunch or 8:30a-5p with 30 min lunch if preferred.

Temporary role for a leave fill in until at least the end of August, but potentially through October

• Complete requests received via phone or electronically from internal and external customers.
• Accurately create and manage standard quotations, sales orders, returns, and other transactions in SAP in a timely manner according to established goals of the Customer Service Manager.
• Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
• Troubleshoot and help resolve customer complaints.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment.
• Identify opportunities to enhance and improve their daily tasks.
• Base performance standards against established metrics to drive performance improvements.
• Performs other duties as assigned.

Education and Experience Requirements

Education

• High School Diploma or equivalent required.

Experience

• One to two + years of similar CSR experience
• Experience with quotes, and sales orders
• Minimum 1 year experience in customer service/call center or office environment (A/R, collections, customer service with phone/email communications)
• Experience with SAP ECC or similar ERP systems experience
• Previous case management system experience preferred.
• MUST have computer knowledge and d/e skills, good communications skills.

Skills and Abilities

• Excellent written and verbal communication skills
• Excellent organization skills
• Excellent time management skills
• Customer focused.
• Collaborator
• Detail Oriented
• Self-motivated
• Computer literate
• SAP or similar ERP system knowledge
• Able to work under pressure.
• Maintain a high degree of professionalism when dealing with customers and associates.
• Relevant experience in a customer service-related environment or a business environment is highly desired.

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