Microsoft Cloud Support Infrastructure Engineer

Kraft & Kennedy, Inc. is a technology consulting firm specializing in cloud and enterprise systems. They are seeking an experienced Microsoft Cloud Support Infrastructure Engineer to implement and support infrastructure technologies, manage client support requests, and execute cloud migrations.

Responsibilities

• Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies
• Execute migrations of on-premises platforms to cloud infrastructure
• Manage enterprise support requests from clients subscribing to Kraft Kennedy's enterprise managed services
• Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy's enterprise managed services clients, when necessary
• Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients
• Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues
• Provide on-site support, as necessary

Skills

• Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site-to-site VPN's, load balancing, private endpoints, traffic managers, application gateways
• Networking (Cisco, Palo Alto, Meraki, etc.)
• Active Directory and Entra ID
• Microsoft Windows Server 2016 and higher
• PowerShell
• Experience in a technology support organization
• Bachelor's degree
• 5 plus years of experience in IT
• Excellent verbal and written communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow-up
• Strong problem solving and technical troubleshooting skills
• Additional Microsoft 365 products (Intune, OneDrive for Business etc.)
• VMware
• Citrix
• Azure Virtual Desktop
• Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications

Benefits

• Medical, dental, life and disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement

Company Overview

• Kraft & Kennedy is an information technology company that provides information governance and security services. It was founded in 1988, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://kraftkennedy.com.