ERP Administrator

Job Description
Organization: KRD Holding
Position: ERP Administrator (Dynamics 365)
Location: Erbil – Kurdistan Region of Iraq
Department: Information Technology
Type of Contract: Full-time
Who You'll Work With
As the ERP Administrator (Dynamics 365), you will play a crucial
role in ensuring the smooth operation and ongoing improvement of our ERP
systems. Working at the heart of the organization's operations, you'll
collaborate closely with internal departments, IT leadership, and external
vendors to support business functions and improve system performance.
What You'll Do
You will oversee and maintain Microsoft Dynamics 365 applications across
various departments, ensuring accuracy, functionality, and user satisfaction.
You'll also play a key role in user support, troubleshooting, reporting, and
documentation, with opportunities to support broader IT transformation efforts.
Key Responsibilities
System Administration & User Management:

• Serve as the primary administrator for the Microsoft Dynamics 365 environment.
• Manage user accounts, including creating, disabling, and auditing user access.
• Configure and maintain security roles, permissions, and user groups to ensure users have appropriate access based on their job functions (Role-Based Access Control).
  

Configuration & Customization

• Customize the D365 environment to meet evolving business needs. This includes configuring entities, forms, fields, views, and business rules.
• Develop and manage workflows, business process flows, and Power Automate flows to automate and streamline business processes.
• Manage the deployment of changes between different environments (e.g., from Sandbox to Production) to ensure smooth transitions.
• Create and customize dashboards and reports to provide key business insights to stakeholders.
  

Monitoring & Maintenance

• Proactively monitor system performance, uptime, and storage capacity to ensure optimal operation.
• Schedule and manage regular data backups and perform data restoration when required to ensure data integrity and business continuity.
• Stay current with Microsoft's release schedule, planning and executing system updates and patches with minimal disruption to users.
  

End-User Support & Training

• Act as the first point of contact for all D365 user issues, providing timely troubleshooting and resolution.
• Diagnose, track, and manage technical issues, escalating to Microsoft Support when necessary.
• Develop user guides and training materials, and conduct training sessions to ensure users can effectively utilize the system.
  

Qualifications & Requirements

• Education: Bachelor's degree in Computer Science, IT, or a related field.
• Experience: Minimum 2 years of experience working with Microsoft Dynamics 365.
• Technical Knowledge: Strong understanding of Dynamics 365 modules, customization tools, and integration points.
• Skills: Excellent problem-solving abilities, user support experience, and documentation skills.
• Communication: Strong interpersonal and collaboration skills with a user-focused mindset.