### About Us

At LiaPlus AI, we’re transforming how enterprises manage customer support with our AI Employees that sounds human, speaks any language, and works 24/7. We’re trusted by industry leaders in Banking, Insurance & E-Commerce and we’re scaling fast to meet growing demand. We work hard and take pride in our commitment to deliver the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we’re moving fast to execute and deliver results.

#### Job Description

#### Job Title

Business Analyst Intern

#### Location

Onsite (HQ: Jhandewalan, New Delhi)

#### Company

LiaPlus AI

#### Experience

0-3 Years

#### Type

6-month internship, (with potential for full-time conversion)

#### Stipend

Upto ₹30,000/month

#### About Us

LiaPlus AI is the leading Voice AI company purpose-built for Banks and Insurance enterprises. Our AI voice agents automate conversations across inbound support, collections, renewals, KYC, and more, with enterprise-grade precision in 18+ languages (English, Hindi, Arabic, Spanish, Afrikaans, etc.).

Unlike generic AI tools, we specialize in high-stakes financial workflows where accuracy, speed, and compliance are critical. Our platform integrates deeply with core banking systems and CRMs, enabling real-time, scalable automation.

Trusted by enterprises in the Middle East, Africa, and India, our clients experience:

60–70% reduction in call center costs
90% first-call resolution rate
50% faster go-live vs traditional IVRs or AI providers
CSAT uplift within 3 months

### Role Overview

We are seeking a proactive, analytical, and insight-driven **Business Analyst

to drive requirement intelligence, product clarity, and operational excellence at LiaPlus AI, India’s foremost Voice AI company for banks, insurers, and enterprises. In this role, you will translate business needs into precise documentation, analyze workflows and performance data, and ensure seamless alignment between product, tech, and client teams. You’ll be responsible for BRDs/PRDs, process mapping, data-backed insights, and supporting the delivery of AI-powered solutions at scale, ensuring that LiaPlus AI’s product implementations remain efficient, compliant, and enterprise-ready.

#### Key Responsibilities

Requirements Gathering: Collect, analyze, and convert business needs into clear BRDs, PRDs, and user stories.
Client Alignment: Conduct requirement discussions and ensure alignment between client expectations and product capabilities.
Cross-Team Coordination: Collaborate with product, engineering, AI, and operations teams for smooth project execution.
UAT & Validation: Lead UAT, perform gap analysis, and ensure flawless delivery of Voice AI implementations.

### Requirements

#### Requirements

Education: B.A. Economics, B.Tech, M.Tech, or MBA from Tier 1 colleges in relevant fields.
Analytical Tools: Proficiency in Excel/Google Sheets; basic SQL or BI tools (Power BI/Tableau) preferred.
Communication & Stakeholder Skills: Excellent communication, analytical thinking, and stakeholder management ability.
Work Mindset: Proactive, structured, detail-oriented, and committed to quality problem solving.

### Benefits

#### Why Join Us?

Work on real AI products with full ownership from Day 1. LiaPlus AI is a high-growth startup building cutting-edge voice automation using speech technology, LLMs, and real-time systems. We’re backed by marquee investors and trusted by 100+ clients like Ferns & Petals, Monte Carlo, MeitY (Government of India).

Real Impact: Your code goes live, no bureaucracy
Rapid Learning: Work with top engineers
Career Growth: Full ownership and fast progression

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Business Analyst Intern

Job Type