[Remote] Technical Consultant (Microsoft 365 / Cloud Services)

Note: The job is a remote job and is open to candidates in USA. Lucayan Technology Solutions LLC is a Veteran Owned Small Business providing integrated IT solutions to government customers. They are seeking Technical Consultants to provide support and troubleshooting for Microsoft 365 services, focusing on integration and optimization in compliance-driven environments.

Responsibilities

• Provide technical support and troubleshooting for M365 services and AvePoint Online Services
• Assist with integration, configuration, and optimization of M365 tools and solutions
• Support user permissions management, data retention policies, and compliance settings
• Develop and maintain technical documentation, user guides, and knowledge base articles
• Collaborate with IRS SMEs and project teams to resolve complex technical issues and ensure alignment with IRS-specific requirements
• Participate in technical reviews, solution implementation, and adoption of best practices

Skills

• Minimum 5 years' experience in technical consulting, support, or systems administration roles, with a focus on Microsoft 365 in enterprise or government environments
• Experience supporting federal government clients or environments with high compliance and security requirements; IRS experience preferred
• Proficiency in Power Platform, PowerShell scripting, and SharePoint Administration
• Strong troubleshooting, problem-solving, and customer service skills
• Excellent written and verbal communication abilities
• Ability to work effectively in a remote, compliance-focused federal environment
• Must have or be able to obtain a Public Trust (MBI) clearance
• Must complete all IRS-required security, privacy, and compliance training
• Must adhere to federal cybersecurity and organizational protocols
• Familiarity with AvePoint Online Services and cloud management tools
• Experience supporting distributed or remote technical teams
• Knowledge of federal compliance frameworks such as NIST, FISMA, and Zero Trust
• Experience creating training materials and providing end-user support for M365 solutions

Company Overview

• Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. It was founded in 2015, and is headquartered in Tampa, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.lucayantechnology.com.