IT Support Associate

Category

Temporary

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Department

Information Technology

Locations

Boston, MA

Posted

Dec 11, 2025

Closes

Open Until Filled

Type

Hourly

Position ID

195603

About MassArt

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description

Hourly Rate: $25.00

Working Hours Per Week: 37.5

MassArt's Technology Department is seeking a motivated and technically skilled student to join our team. This position offers hands-on experience in both Tier 1 and Tier 2 IT support, providing essential services to students, faculty, and staff. They will gain exposure to a wide range of technologies and support scenarios in a dynamic, creative academic environment.

Some key responsibilities may include

Tier 1 Support

• Respond to help desk tickets, phone calls, and walk-in support requests.
• Assist users with account access, password resets, and multi-factor authentication (MFA) setup.
• Provide basic troubleshooting for Windows and macOS systems.
• Support AV equipment setup and troubleshooting in classrooms and meeting spaces.
• Assist with printer setup, maintenance, and troubleshooting.

Tier 2 Support

• Perform advanced diagnostics and resolution of hardware, software and networking issues on PCs and Macs.
• Support deployment and configuration of new hardware and software.
• Collaborate with senior technicians on escalated support cases.
• Maintain documentation of support procedures and solutions.
• Participate in technology projects and upgrades as needed.

The Student IT Service Desk Associate provides technical support and assistance to users experiencing computer-related issues. They act as the first point of contact for troubleshooting hardware, software, and network problems, offering solutions via phone, email, or in person. Their responsibilities include diagnosing issues, guiding users through problem-solving steps, escalating complex problems, and documenting solutions.

Requirements

Skills & Qualifications

• Strong customer service skills to provide a positive user experience.
• Patience and Empathy: Ability to remain patient and empathetic while assisting users with technical difficulties.
• Basic understanding of computer hardware, software, and mobile devices.
• Ability to retain and recall information as well as using a knowledge base to assist customers.
• Effective verbal and written communication skills for interacting with users and documenting issues.
• Recognizing when to escalate complex issues to higher-level IT support personnel or specialized teams.

Additional Information

Please note MassArt

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. .

Comprehensive Benefits (does not apply to contractor/student positions):

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions

Please submit a resume and cover letter.

For additional inquiries related to the salary transparency, please contact Human Resources at [email protected] or (617) 879-7908