PACE Wave 5

Client: Roche Diagnostics

Position: Field Service Technician

Start: 11/17

Contract: 18 months (with possibility of extension up to 3-years)

Job Description

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an

energetic professional to join their enterprise support team. Our client is focused on translating excellence

in science into effective medicines and diagnostics for patients. Our client partners with some of the

largest hospitals and health systems in the US! This role is an opportunity to join their field services and

customer support organization that travels the country to support some of its premier hospital

partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites

where they will attend and provide proactive maintenance to Cobas 6000’s, 8000s, Pros and other

analyzers.

Assay addition & application installation on Cobas 6000, which consists of:

• Schedule appointment with customer and set customer expectations
• Configure new assay, calibrator, controls & load reagent, calibrate, evaluate QC
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and

reviewed by local FAS or the rep at the second appointment if necessary)

• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications

• Bachelor’s degree in a Biomedical or equivalent field (preferred)
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established

procedures preferably in a laboratory or healthcare setting (preferred)

• Med Tech background huge plus but not required