Data Analyst Intern

METRO Regional Transit Authority (METRO RTA) is seeking a motivated Data Analyst Intern to join our team. This is a paid internship with a typical workload of 20 hours per week (not to exceed 29 hours per week) at a rate of $20 per hour. This is an entirely in-person position with flexible work hours 8:00 am to 4:30 pm Monday through Friday.
Responsibilities
This program is designed to provide hands-on experience with all stages of the data analysis process, enhancing both your technical and communication skills. As a Data Analyst Intern, you will play a key role in helping METRO use data to drive decision-making. You will work closely with the Team Lead as well as other department heads to assist with data processing, provide insightful analysis, and convey results to a variety of audiences. This internship is ideal for students interested in data analytics, public service, urban systems, or applied research — and provides valuable professional experience in a collaborative, mission-driven environment. All of your work will be guided by METRO’s overarching goal of providing the best service possible to the community.Job Responsibilities:

• Collect, clean, and validate data from a variety of sources (e.g. passenger surveys, databases, spreadsheets).
• Complete data analysis and visualization projects in response to internal and external requests.
• Create presentation-quality maps, dashboards, and reports to be shared both internally and with the public.
• Participate in the American Bus Benchmarking Group (ABBG) forum, collaborating with various departments as needed to answer questions from other transit agencies.
• Assist with upcoming software/system transitions as needed.
• Ride the bus system and engage with passengers to better understand service delivery and rider experience.
  

Qualifications:

• Minimum of two years completed toward a bachelor’s or associate’s degree.
• Intermediate proficiency with Microsoft Excel or other spreadsheet software.
• Mathematical proficiency at the level of pre-calculus and understanding of basic statistics concepts.
• Ability to communicate findings to a variety of audiences, both technical and non-technical.
• Strong desire to learn more about data analysis and public transit.
  

Core Values:
Teamwork

• Demonstrating teamwork in and across departments.
• Treating everyone with respect.
• Recognize that the team is greater; much more than the collection of individual efforts.
  

Safety:

• Ensuring the safety of everyone.
• Believing that every accident can be prevented.
• Having a constant eye to safety in all aspects.
  

People Centric:

• Treating everyone fairly.
• Valuing everyone: co-workers, customers, each other, stakeholders.
  

Service Excellence:

• Providing the best customer service to everyone, both externally and internally.
• Routinely exceeding expectations.
• Serving our customers and each other.
  

Integrity:

• Always demonstrating honesty, trust, character and fairness without compromising the truth.
• Showing high regard for civility, equity/fairness and human dignity.
• Having the courage to do the right thing.
  

Action Ready:

• Sharing one goal, one mission.
• Keeping commitments.
• Giving more than is expected, willingly, without hesitation and without direction.