Technical Support Representative

Respond to user inquiries via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
Guide users through step-by-step solutions and provide clear documentation.
Escalate complex issues to higher-level support or engineering teams as needed.
Install, configure, and update software and operating systems.
Ability to work independently and manage multiple tasks simultaneously.
Troubleshooting hardware and software issues.
Diagnosing and repairing faults in desktops, laptops and printers.
Strong knowledge of Windows, macOS, and common software applications.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Certifications (Optional but Preferred)
CompTIA A+ foundational IT support skills.
Ability to explain technical issues to non-technical users.
Customer service orientation and patience.
Problem-solving and analytical thinking.
Ability to work independently and in teams.
Experience with laptop disassembly, hardware maintenance, or system administration.
Excellent verbal and written communication and interpersonal skills.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Experience with remote desktop tools and system administration.
Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
With 2-3 years of experience

Job Type