Associate Director, Commercial Operations (Trade Operations)

The Role The Associate Director of Operations will support Moderna’s US Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a fast-paced organization that is radically changing the biotech industry. In this role, you will be responsible for supporting both the launch and ongoing management of the commercial order management process for our strategic customers. This also includes supporting the US Account Management team by assisting in managing the daily operational aspects of complex customer relationships. This role will also support project activities related to sales-oriented business development programs and other customer-centric services to deploy the best-in-class customer experience and support financial plan targets. This role will also collaborate with internal teams to support Moderna’s entire customer experience including customer-facing platforms and other integrations as well as the operational functions to support the full product portfolio to strategic customers. Here's What You’ll Do Function as the primary liaison for Distribution Partners, including 3PL providers, managing the day-to-day coordination of data integration and EDI order management across multiple platforms (e.g., EDI, mData and internal reporting dashboards, external Vendors, and customers). Oversee validation of critical data sets, including financial (pricing, invoicing, payment terms, and sales volume) and product data (inventory, product profile, NDCs), ensuring data accuracy and quality Provide comprehensive customer support for multiple teams and reporting from the Orders to Cash support systems, working closely with the Account Management, Supply Chain, Digital, and Data Analytics teams. Drive operational excellence in managing Contractual Terms and Conditions with Third-Party Logistics (3PL) providers, Wholesalers/Distributors, Public, Retail Pharmacies, and other Strategic Customer Segments, ensuring timely order fulfillment and service excellence. Lead performance tracking by monitoring key performance indicators (KPIs) as defined through executed agreements and internal metrics related to product sales, order management, inventory flow, distribution, and customer service issue resolutions. Direct and support all aspects of Commercial order fulfillment, including order entry, tracking, shipping confirmations, excursion returns, and other customer service resolutions. Maintain visibility of all order-related issues, resolutions, and updates for internal stakeholders. Collaborate with internal teams and external partners to advance digital capabilities across customer-facing platforms, including SAP/EDI systems and processes Identify and implement process improvements in the order management workflow, aiming to maximize customer experience and operational efficiency. Cross-Functional Collaboration Partner with Account Management, Supply Chain, 3PL Partner, and other key stakeholders to ensure customer service levels are met or exceeded. Regularly engage with the Leadership team to present business updates, propose initiatives, and strategize operational enhancements alongside the Director of US Commercial Operations. Lead the creation and management of HDAs by collaborating with Supply Chain, Pricing, and Distribution teams, including supporting the Material Master process Support the Patient Assistance Program (PAP) from order setup to shipment tracking, ensuring seamless execution of patient orders. Maintain ongoing knowledge of industry trends to identify potential operational improvements and propose them to leadership. Here’s What You’ll Need (Basic Qualifications) Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field. A minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management. Strong experience in managing end-to-end order-to-cash processes, data integration, EDI Transaction management and vendor relationships. Demonstrated success in leading cross-functional teams and driving operational excellence in highly regulated industries. Here’s What You’ll Bring to the Table (Preferred Qualifications) MBA or equivalent advanced degree in business, supply chain, or related fields preferred. Expertise in process transformation, change management, and the deployment of digital tools to enhance operational workflows. Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience. Hands-on experience with performance tracking, KPI management, and data validation in complex operational environments. Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners. A growth-oriented mindset with the ability to operate effectively in a high-growth, fast-paced, and transformative environment. Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GXP, temperature-controlled logistics). Experience in commercial operations and knowledge of the order management process within the biopharmaceutical industry Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between. Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs A holistic approach to well-being, with access to fitness, mindfulness, and mental health support Family planning benefits, including fertility, adoption, and surrogacy support Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown Savings and investment opportunities to help you plan for the future Location-specific perks and extras The salary range for this role is $142,500.00 - $256,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Our Working Model As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment. Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. - Our Mission and Vision At Moderna we are pioneering the development of a new class of drugs made of messenger RNA (mRNA). This novel drug platform builds on the discovery that modified mRNA can direct the body’s cellular machinery to produce nearly any protein of interest, from native proteins to antibodies and other entirely novel protein constructs that can have therapeutic activity inside and outside of cells. We have a clear mission to propel the field of mRNA science forward and deliver new medicines to patients and a unique vision for how to achieve this mission. Our Mission: To deliver on the promise of transformative messenger RNA (mRNA) science to bring new medicines to patients. Our Vision: To unlock the potential of mRNA by establishing an ecosystem of teams and partners that will work together to develop the broadest possible array of drugs, across diverse therapeutic areas and routes of administration, for serious diseases that are not treatable today. Third Party Staffing Agencies Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes. Reasonable Accommodation Notice Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the company's personnel representative by calling 617-460-9346 or emailing [email protected] if you need assistance completing any forms or to otherwise participate in the application process. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Return Home