Guest Services - Transportation

Agency Dept of Natural and Cultural Resources Division Job Classification Title S-Operations & Trades (S) Position Number Grade TS About Us The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! Description of Work The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a Guest Services - Transportation team member. In this role, Transportation team members deliver an exceptional guest experience while ensuring the safe and efficient operation of the Zoo’s Guest Transportation System and vehicles. They work under the direct supervision of Transportation Branch Management and are expected to collaborate effectively with coworkers, demonstrate strong motivation, and—once trained—perform their duties with a high level of independence and professionalism. Key Responsibilities include but are not limited to: * Maintain a friendly and approachable attitude toward guests and staff at all times. * Drive a variety of multi‑passenger buses and trams, transporting guests and staff throughout Zoo property. * Operate assigned vehicles attentively and in accordance with established safety protocols. * Provide exceptional customer service to guests, following all department guidelines. * Manage crowd control and offer guest information at tram and shuttle stops. * Use two‑way radios for clear and effective communication. * Operate sound systems within the Zoo’s guest transportation vehicles. * Communicate verbally with guests when giving directions, explaining safety guidelines, and assisting with wayfinding or questions. * Load and unload strollers, as well as manual and electric wheelchairs, on and off transportation vehicles. * Adhere to all company policies and procedures, including required health and safety practices. * Perform light housekeeping duties to ensure vehicles, workspaces, tram and shuttle stops, and transportation areas remain clean and safe. * Assist with additional duties and support other Guest Services areas as needed or assigned. Knowledge Skills and Abilities/Management Preferences Recruitment Range: $16.00 per hour To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: Management Prefers Experience operating vehicles or equipment, including performing basic safety checks, maintaining required records, following traffic and safety regulations, and carrying out oral and written instructions effectively. Position & Physical Requirements Must be at least 18 years of age. Must meet DNCR Fleet Safety Guidelines and have a valid Driver’s License, issued within the United States, and held for at least one year. Able to pass a pre‑employment drug test and maintain a drug‑ and alcohol‑free status; random testing is conducted. Available to work flexible shifts including weekends and holidays. Able to work in extreme weather conditions typical of Central NC (heat, rain, or cold). Able to stand and walk for extended periods. Able to tolerate exposure to outdoor allergens, dust, fumes, odors, loud noises, motion, and vibrations. Able to use radios, telephones, and computers to communicate and follow written and verbal instructions. Possess the manual dexterity required to safely operate vehicles and handle tools and equipment. Possess sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices. Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed. Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs. Able to navigate paved, rough, and uneven pathways. This position is located at: 4401 Zoo Parkway Asheboro, NC 27205 WE ARE RECRUITING FOR MULTIPLE VACANCIES. DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Education Development (GED) diploma Or An equivalent combination of education and experience If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification. Division Description The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents. Learn about the NC ZOO: https://www.nczoo.org Supplemental and Contact Information The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks. Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). CONTACT INFORMATION N.C. Department of Natural and Cultural Resources Division of the North Carolina Zoo 4401 Zoo Parkway Asheboro, NC 27205 EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Barbara Smith Christian Email: [email protected] North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.