Desktop Support

Who We Are Looking For

Ability to apply proper judgment while following escalation workflows and determining issues that require escalation.
Escalate technical problems to the appropriate IT teams when necessary.
Learn, support, and troubleshoot software and hardware used throughout the organization.
Prioritize and process hardware & software requests for end-users.
Build and configure workstations including:

Ensure compliance with Corporate and Divisional Security Policies at all times.
Awareness of Corporate HR policy, especially regarding technology and device usage.
Strong troubleshooting skills in:

Willingness to work in a fast-paced service desk environment and adapt by wearing multiple hats.

Top Required Skills

Experience Level
Intermediate Level (2–4 years preferred)
What You Will Be Responsible For

Provide on-site support for desktops, laptops, printers, and mobile devices.
Respond to ServiceNow tickets and ensure timely resolution in compliance with SLAs.
Perform workstation setup and routine maintenance for new hires and replacements.
Assist with upgrades, patches, and deployment of approved applications.
Maintain accurate asset and request documentation.
Follow IT security best practices and contribute to secure system environments.
Communicate effectively with end-users to resolve issues and provide guidance.

Job Type