Job Description

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

How You Will Contribute And What You Will Learn

Provide expert technical support for incident, problem, and change management across IT network technologies.
Analyze and resolve production network issues while coordinating with cross-functional technical teams.
Administer service requests and execute network changes for escalated or priority incidents.
Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
Mentor junior team members and provide technical guidance in network security practices.
Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.

Key Skills And Experience

You have

Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 10+ years of experience in network services and operation management in complex environments
Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
Hands-on experience with FortiGate Firewalls and proxy solutions
Experience with Zscaler SASE solutions and support
Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS

It would be nice if you also had

Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
Knowledge of scripting and automation tools for network management
Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies

About Us

About Nokia

Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia .

About The Business Group

The Strategy and Technology organization drives Nokia’s future innovation by identifying value-creation opportunities, setting a unified company vision, and developing coherent business, technology, and architecture strategies. It establishes a research foundation for new products and solutions while providing critical infrastructure to support secure and effective execution across all Nokia business units.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond

Technical Support Specialist - Firewall

Job Type