Talent Development Specialist

About North Country Healthcare (NCH)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY

The Talent Development Specialist is responsible for supporting the Talent Development Manager (TDM) in the creation, execution, and management of training programs at North Country Healthcare (NCH). This role is pivotal in enhancing workforce skills and capabilities through various training initiatives. The Specialist will coordinate training logistics, develop materials, monitor progress, and evaluate the effectiveness of these programs to ensure alignment with organizational goals

ESSENTIAL QUALIFICATIONS

Education

• An associate degree in human resources, education, or business administration is preferred. Equivalent work experience may be considered.

Certification

• Certification in Training and Development (e.g., ATD, CPLP) preferred.
• SHRM Certified Professional (SHRM-CP) or equivalent is desirable.

Licensure

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong problem-solving capabilities.
• Proficiency in Microsoft Office, PowerPoint Presentation; familiarity with Learning Management Systems (LMS) is a plus.

Work Experience

• Previous experience in a training or development role within a corporate environment is preferred.
• Experience with e-learning platforms and instructional design is beneficial.

Working Conditions

• Primarily office-based with occasional travel for career fairs, training events, and other locations as needed.

ESSENTIAL FUNCTIONS

• Training and Development:
• Assist in designing and executing training programs, workshops, and seminars.
• Manage logistics, scheduling, and materials for training sessions.
• Maintain timely and relevant training content aligned with organizational objectives.
• Employee Lifecycle Support
• Support onboarding processes for new hires, ensuring effective integration.
• Ensure all employee personnel files have up-to-date licenses and certifications uploaded.
• Regularly monitor the expiration dates of all required documents in accordance with HR policies.
• Regularly monitor the expiration dates of all required documents in accordance with HR policies.
• Employee Engagement & Retention:
• Develop and implement strategies to enhance employee engagement and retention.
• Conduct employee surveys and focus groups to identify improvement areas.
• Collaborate on action plans to improve employee experience and address concerns.
• Manage communication platforms, including newsletters and intranet.
• Performance Management:
• Assist in the performance management process, including goal setting and evaluations.
• Develop resources to support performance management and employee development.
• Metrics and Reporting:
• Track key performance indicators (KPIs) for training programs.
• Generate reports on the effectiveness of talent development initiatives.
• Assist in creating and reviewing job descriptions and HR policies.
• Content and Material Development:
• Ensure current and relevant training content.
• Assist in creating eLearning modules and online resources.
• Employee Development Tracking:
• Monitor employee participation and progress in training programs.
• Maintain accurate training records and prepare effectiveness reports.
• Collaboration and Communication:
• Identify training needs and opportunities in collaboration with TDM.
• Serve as a contact point for training inquiries and support.
• Promote a culture of continuous learning.
• Evaluation and Feedback:
• Collect and analyze training feedback for continuous improvement.
• Evaluate programs to meet NCH objectives and implement improvements.
• Other Functions:
• Act as a liaison for team members seeking assistance, providing guidance to appropriate personnel.
• Perform other duties and projects as assigned.

NON-ESSENTIAL FUNCTIONS

• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence and Standards of Excellence.