Desktop Support Technician Security Clearance

Position Overview

Desktop Support Technician with Security Clearance. Provide on-site client hardware and software desk‐side support and remote support for teleworkers, ensuring minimum user downtime. We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. Grow with us! At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to their role.

Key Responsibilities

• Demonstrate working knowledge of Microsoft Windows 10 and 11, Microsoft 365 Apps, Microsoft Edge/Google/Mozilla, Microsoft Active Directory, Microsoft Intune, Microsoft Azure and third‐party applications such as Adobe.
• Use a centralized ticketing system; ServiceNow experience is preferred.
• Install and troubleshoot computers, multi‐function devices, printers, and peripherals using individual experience and documented Incident models.
• Install and troubleshoot a variety of software packages within a primarily Microsoft Windows based environment with some iOS/Android devices.
• Act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Provide customer one‐on‐one training and assistance with account setup, data backup, recovery, and general IT services usage as needed.
• Ensure actions support documented processes and procedures to meet or exceed operational Service Level Agreements (SLA) with business partners.
• Effectively communicate, both in person and by phone, with users and technical support.
• Lift and move IT equipment up to 35lbs between rooms, facilities, and vehicles.
• Support client technologies including Microsoft Windows, iOS, and Android operating systems.
• Initiate, maintain, and closeout scheduled Video Teleconferencing (VTC) sessions and interface with government staff to ensure timely service delivery.
• Troubleshoot problems with the service and perform corrective actions.
• Provide install services for desktop and laptop computers across the enterprise as part of automation lifecycle planning and technology refresh initiatives.
• Implement and maintain installation standards and procedures (STIGs, images, etc.) to ensure properly configured systems and continuity of user operations.

Required Qualifications

• Associate degree in a computer-related field
• At least 2 years of experience in desktop and computer peripheral support/troubleshooting
• Active Security Clearance required

Preferred Qualifications

• CompTIA A+ or Help Desk Institute certification (Preferred)