Community & Property Manager

The Community & Property Manager will be responsible for overseeing the day-to-day of Outsite in Barcelona in a continuing effort to provide a great guest experience by ensuring the guests’ needs are being met, the accommodation is in excellent operating condition, and encouraging community; all while maximizing the brand’s growth.

Requirements

Experience in hospitality and/or operations
Self-starter who has the ability to work independently
Excellent organizational and multitasking skills
Detail oriented
Must be proficient in communications; both verbal and written
Professional demeanor
High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
Team player
Excellent problem-solving and critical-thinking skills
Must have a high level of customer service and a customer-centric disposition
Must have great social skills and a good sense and sound judgment in practical matters
Must be punctual and reliable
Must be okay working in a hybrid setting: both on-site and remote work will be required
Must be based in or near Sagres
Fluent in Portuguese and English

Location

Sagres - 13 Rooms

Key Responsibilities

Guest Experience Management - Providing a high level of service to ensure a great guest experience by:

Welcoming and communicating with guests, whether that is through messages or in person
Answering guests’ questions and concerns prior to and during their stay in a timely manner
Ensuring guests follow Outsite rental rules and policies
Regularly monitoring and maintaining the Net Promoter Score (NPS) at desired levels, while systematically reviewing all customer feedback to foster improvement
Overseeing and ensuring that the guest experience meets established quality standards and best practices

Property Management - Ensuring that the Outsite locations are properly staged, in excellent operating condition, and meeting cleanliness standards by:

Conducting regular room and property inspections
Staging and organizing properties as required
Supervising and training cleaning staff
Managing the housekeeping schedule to enhance efficiency and control costs
Keeping essential amenities and supplies stocked by monitoring inventory, handling deliveries, and submitting purchase orders
Ensuring all items on the property are in good working condition
Coordinating and overseeing necessary maintenance, repairs, and upgrades
Hiring, scheduling, and working with vendors as needed
Resolving issues and tracking problem resolution
Monitoring expenses and budgets
Being available for property emergencies

Community Management - Encouraging community and creating brand awareness by:

Posting at least once a month on the Member Hub and answering questions promptly.
Moderating the WhatsApp group, posting, and responding to questions quickly.
Planning, organizing, and attending at least one weekly gathering with guests

Potential Start Date

December 2025

Time Commitment

20 hours per week

Employment Type

Independent Contractor

Hybrid: Both onsite and remote work required

Gross Compensation

To be determined depending on experience

Community & Property Manager

Job Type