Service Support Specialist

Your Responsibilities

• Serve as the first point of contact for internal and external service inquiries.
• Answer incoming calls, return missed calls and voicemails in a timely manner.
• Assign service / parts requests to the right department.
• Provide assistance to the spare parts and service department.
• Enter parts and service request in the CRM system. Keeping track of service activities / requests in CRM.
• Follow up with dealers and service centers.
• Complete weekly and month-end reports as well as other duties assigned.

Your Qualifications

• High school diploma or equivalent (GED) required.
• 2+ years of customer service or administrative support role, preferably in a manufacturing environment.
• This role requires strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination.
• Experience with Service Billing, including adding labor hours for invoicing.
• Solid organizational and time management skills.
• Proficient in MS Office products, ability to learn new software packages
• SAP knowledge is preferred, experience with CRM or service management systems is a plus.

What We Offer

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

Are you interested in the position and still have questions? Please do not hesitate to contact us.