[Remote] IT - Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. PAX Programs Incorporated is an industry leader in personal development, and they are seeking a part-time Technical Support Specialist. This role involves handling technical support, web programming, and basic editing tasks for online course participation.

Responsibilities

• Updating customer-facing webpages (html, css, php)
• Maintaining and updating php functions used by webpages
• Includes queries to SQL database (mysql)
• Maintaining and updating small javascript/react webpages
• Complete Admin system data management (Creating new products, prices, skus, etc.)
• Basic video editing (removing sections and re-exporting)
• Basic image manipulation (cropping, resizing)
• Troubleshooting and responding to internal and customer tech support requests via email

Skills

• Needs to know HTML and CSS
• Able to learn PHP, SQL (mysql), and javascript
• At least 2 years related experience and/or training
• Experience with personal computer equipment
• Advanced personal computer word processing, spreadsheet, database & Windows skills
• Analytical skills to sufficiently assess problems or unusual situations and develop solutions
• Ability to independently perform all duties of the position efficiently and effectively
• Strong communication and training skills, including ability to communicate technical information to non-technical users
• History of Ethical Conduct
• Possession of a computer, phone, and have a reliable internet connection
• Authorization to work in the United States
• Working understanding of the company, customers, programs, products and individual department operations, goals and objectives relating to Computer & Communications Services, preferred
• Familiarity updating and upgrading ios and android apps, is a plus

Company Overview

• PAX Programs Incorporated's Mission is altering Society's Culture by Transforming the way Women and Men relate to each other and themselves. It was founded in 1995, and is headquartered in Monrovia, California, US, with a workforce of 11-50 employees. Its website is https://www.alisonarmstrong.com.