Venue Representative (US-Based)

Part-Time | In-Person

Shows play on Fridays, Saturdays and Sundays. Shift is 3:30pm - 10:00pm

This is a U.S.-based position, and the successful applicant will be hired into one of Poseidon's U.S.-based partner companies.

All offers of employment with WORLDS are contingent upon clear results of a thorough background check.

Join the WORLDS Team

Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We're looking for responsible, outgoing individuals to represent WORLDS at our immersive, cinematic projection shows.

This part-time role requires reliability, strong leadership, and a guest-first mindset to ensure every audience member enjoys a smooth and memorable experience.

About WORLDS Shows

WORLDS produces fully immersive cinematic music and art projection experiences for planetariums and giant-screen theaters across the U.S. and around the world.

Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences. Each show blends powerful visuals and music in a transformative, meditative environment that uplifts and inspires.

What You'll Do

Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays. Ensure all devices are fully charged and ready to use.
Guest Experience: Greet and check in guests, answer questions, and ensure a smooth, welcoming experience from entry to exit.
Merchandise Management: Facilitate merchandise sales, track inventory, report issues, and request additional assets or stock as needed.
Event Oversight: Monitor event flow, troubleshoot issues in real time, and maintain a professional, solutions-oriented approach.
Communication & Reporting: Stay in active contact with the Venue Operations team and venue staff, sharing updates, concerns, and feedback to improve guest experience.

Who You Are

A strong communicator who confidently engages with guests and venue staff
Tech-savvy, comfortable using iPhones, mobile apps, and WhatsApp
Reliable, punctual, and detail-oriented, with excellent judgment
A proactive problem solver who remains calm under pressure
A team player with leadership skills, able to direct on-site venue staff as needed

Schedule & Commitment

Select Fridays, Saturdays and Sundays | 3:30 PM – 10:00 PM (days and shift times may vary)
Initial Scheduled Dates:

11/14/2025 Friday 11/15/2025 Saturday 11/16/2025 Sunday 11/21/2025 Friday 11/22/2025 Saturday 11/23/2025 Sunday 11/28/2025 Friday 11/30/2025 Sunday 12/5/2025 Friday 12/6/2025 Saturday 12/12/2025 Friday 12/13/2025 Saturday 12/19/2025 Friday 12/20/2025 Saturday 12/21/2025 Sunday 12/26/2025 Friday 12/27/2025 Saturday 12/28/2025 Sunday 1/2/2026 Friday 1/3/2026 Saturday 1/4/2026 Sunday 1/9/2026 Friday 1/10/2026 Saturday

Additional dates may be assigned based on ticket sales and venue scheduling.

Location

North Museum of Nature & Science

400 College Ave, Lancaster, PA 17603

Requirements

Minimum 2 years of experience in customer service or event operations (hospitality, retail, or similar preferred)
Strong verbal communication and interpersonal skills
Proven ability to take initiative and work independently
Comfortable working in a fast-paced, high-energy environment
Reliable transportation to and from the venue

If you're looking for a fun, interactive role where you can engage with people and help deliver a truly unique immersive experience, we'd love to hear from you.

Key Performance Indicators (KPIs)

Role

Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You'll know you're thriving when:

Guest Satisfaction: Audiences consistently report positive experiences and smooth check-ins.
Operational Accuracy: Setup, check-in, and breakdown follow all company procedures, with no missed steps.
Communication Quality: Timely, clear updates are shared with the Venue Operations team before, during, and after events.
Merchandise Management: Inventory is tracked accurately and sales are reported promptly.
Reliability: You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
Problem Solving: On-site challenges are handled calmly, with quick and effective resolutions.

We Expect

More About Our Values

Respect and consideration for other team members and our audience
Ethics — while we push the boundaries of technology, we always act with honesty and integrity
A collaborative outlook and attitude
Ownership of mistakes, and the ability to turn them into learning opportunities — we don't do guilt
Open, honest communication

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer

WORLDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Venue Representative - Lancaster, PA

Job Type