Job Summary

Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.

Key Responsibilities

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Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.

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Troubleshoot basic software and hardware issues using internal tools and documentation.

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Escalate complex issues to higher-level support teams when necessary.

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Maintain accurate records of interactions in our CRM system.

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Educate users on system features and basic troubleshooting steps.

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Deliver an excellent customer experience by resolving issues efficiently.

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Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications
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Basic understanding of computer systems, mobile apps, and internet connectivity.

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Excellent written communication skills in English.

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Typing speed of at least 35 WPM with high accuracy.

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Strong problem-solving and analytical skills.

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Ability to multitask between multiple chats and resources.

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A positive, patient, and customer-focused attitude.

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Reliable internet connection and a distraction-free workspace.

Experience
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No prior experience required—full training will be provided.

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Experience in customer service, help desk, or chat-based roles is a plus.

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Ideal for freshers or those looking to switch to the tech support domain.

Working Hours
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Flexible work shifts available (Morning / Evening / Night).

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Minimum 20 hours/week commitment for part-time roles.

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Rotational weekend or holiday support may be required based on team schedule.

Knowledge, Skills, and Abilities
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Familiarity with platforms like Windows, macOS, Android, and iOS.

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Basic knowledge of troubleshooting internet and software issues.

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Ability to adapt to new tools and systems quickly.

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Team player with a willingness to learn and take feedback constructively.

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High attention to detail, especially in documenting interactions.

Benefits
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Work-from-home flexibility with zero commute stress.

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Paid training and onboarding support.

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Competitive hourly rate with performance-based incentives.

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Growth opportunities within the tech support or IT services team.

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Access to internal learning programs and digital certifications.

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Supportive and collaborative virtual team environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.

How to Apply

To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.

Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.

Tech Support Chat Agent – Entry-Level

Job Type