Customer Technical Support Specialist (Help Desk or NEN) (2927) | La Plata, MD, USA

Customer Technical Support Specialist (Help Desk or NEN) (2927)

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.

PSI Pax Inc has an exciting opportunity for a Customer Technical Support Specialist (Help Desk or NEN) to support an opportunity for our customer located in Dahlgren, VA.

Responsible for providing support to perform Helpdesk functions and activities including but not limited to the following:

Duties & Responsibilities

• Managing Helpdesk processes
• Incident management and resolution
• Problem management and resolution
• Service request management and fulfillment
• Monitoring and event management
• Customer relationship management
• Knowledge management
• Disseminating information regarding planned outages or incidents impacting production services
• Providing information to users regarding the status and closure of their respective service requests
• Providing customers and other stakeholders with assistance and end-user training.

Qualifications

• Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.
• At least two (2) years of professional experience in Industry, Federal or DoD Help Desk Support.
• Must be proficient in Microsoft Office Suite.
• Must work well independently; have the ability to interface with customers in senior level positions.
• Must have strong written and verbal communication skills and must provide customer service both internally and externally.
• Familiarity with help desk systems such as BMC's Remedy.
• Must have experience with Microsoft Applications (Word, Excel, PowerPoint).
• This position is required to be designated as an IT Level 1. This position is required to be IAT Level 2 or higher and designated as an IT Level 2.

Education

• Bachelors Degree in Computer Science or related IT discipline. A high school diploma and 4 additional years of experience may be substituted for the Bachelors Degree.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant.