As a Cloud Services Operations - Associate at PTC in Gurgaon, you will be an integral part of the Cloud Services Ops NOC team, collaborating closely with diverse teams like Technical Support and Infrastructure to provide support to multiple customers globally.

Your day-to-day responsibilities will include

Monitoring platforms and responding to alerts promptly to ensure optimal functioning of the environment.
Providing feedback on new triggers and logging issues based on incident resolutions and identifying new problems.
Identifying and fixing broken monitors using tools and scripts to ensure accurate reporting of the entire environment.
Shadowing colleagues to learn scripting and self-healing framework for meeting requirements comfortably.
Maintaining a solid understanding of supported platforms at the application level.
Monitoring high criticality alerting from all monitoring applications to address all alerts.
Resolving existing incidents in ITSM platform related to monitors and alerts requiring further troubleshooting actions.
Working in a 24x7 environment.

Basic Qualifications

Bachelor's degree in Engineering (BE/B.Tech) OR Computer Applications (BCA)
1-3 years of work experience

Preferred Skills and Knowledge

Fundamental knowledge of SQL and Linux
Strong troubleshooting and debugging skills
Experience in monitoring ETL tools like Informatica, IICS, or Kettle (PDI) is advantageous
Excellent communication and analytical abilities

PTC offers a culture that is innovative, inclusive, and inspiring, providing the ideal environment for building a fulfilling career. With over 6,000 employees worldwide, PTC fosters a diverse ecosystem that encourages impact and change in the industry and beyond. Embrace the opportunity to challenge the status quo, innovate daily, and work with some of the industry's most talented leaders. Join a team of curious, lifelong learners who value fun and are passionate about problem-solving through innovation.

If you are enthusiastic about problem-solving through innovation, the PTC experience may resonate with you. Explore your next career move with PTC and be part of a transformative journey.

PTC respects the privacy rights of individuals and is committed to handling Personal Information responsibly in compliance with applicable privacy and data protection laws. As a Cloud Services Operations - Associate at PTC in Gurgaon, you will be an integral part of the Cloud Services Ops NOC team, collaborating closely with diverse teams like Technical Support and Infrastructure to provide support to multiple customers globally.

Your day-to-day responsibilities will include

Monitoring platforms and responding to alerts promptly to ensure optimal functioning of the environment.
Providing feedback on new triggers and logging issues based on incident resolutions and identifying new problems.
Identifying and fixing broken monitors using tools and scripts to ensure accurate reporting of the entire environment.
Shadowing colleagues to learn scripting and self-healing framework for meeting requirements comfortably.
Maintaining a solid understanding of supported platforms at the application level.
Monitoring high criticality alerting from all monitoring applications to address all alerts.
Resolving existing incidents in ITSM platform related to monitors and alerts requiring further troubleshooting actions.
Working in a 24x7 environment.

Basic Qualifications

Bachelor's degree in Engineering (BE/B.Tech) OR Computer Applications (BCA)
1-3 years of work experience

Preferred Skills and Knowledge

Fundamental knowledge of SQL and Linux
Strong troubleshooting and debugging skills
Experience in monitoring ETL tools like Informatica, IICS, or Kettle (PDI) is advantageous
Excellent communication and analytical abilities

PTC offers a culture that is innovative, inclusive, and inspiring, providing the ideal environment for building a fulfilling career. With over 6,000 employees worldwide, PTC fosters a diverse ecosystem that encourages impact and change in the industry and beyond. Embrace the opportunity to challenge the status quo, innovate daily, and work with some of the industry's most talented leaders. Join a team of curious, lifelong learners who value fun and are passionate about problem-solving through innovation.

If you are enthusiastic about problem-solving through innovation, the PTC experience may resonate with you. Explore your next career move with PTC and be part of a transformative journey.

PTC respects the privacy rights of individuals and is committed to handling Personal Information responsibly in compliance with applicable privacy and data protection laws.

Cloud Services Ops Technician

Job Type