People Services Delivery Manager - Hybrid (Cebu | Manila)

The purpose of this role is to oversee and enhance People operations by driving Continuous Improvement initiatives, ensuring accurate representation of people data in the Workday system, and advising People teams on process improvements. Additionally, the role involves managing and coordinating activities for the People administration team to meet customer needs and business requirements effectively.

Responsibilities

• Contribute to Strategy & Operations' continuous improvement design processes.
• Assist/creates and recommends continuous improvement strategy for the assigned work stream.
• Support continuous improvement initiatives from idea generation to implementation.
• Responsible for maintaining procedure manual for specific areas of responsibility.
• Track the volume of exceptions recorded for the development of a data quality dashboard.
• Provide regular reporting on data exceptions, errors, and issues resolved to stakeholders.
• Work with teams to plan, prioritise, and schedule Applications Minor Enhancements and Development.
• Analyse workflow to create process maps and isolate areas of potential improvement.
• Manage the new joiner and leaver process to ensure a seamless and error-free process.
• Manage the People Administration team to ensure alignment with business needs and performance standards.

Work Experience

Necessary Work Experience includes

• Some relevant work experience.

Preferred Work Experience includes

• Previous line management experience.
• Strong administration experience.
• Experience of working in Human Resources in a commercial organisation, ideally financial services.
• Sufficient experience to allow application/modification of existing methods and systems on own initiative in line with business context.
• Project coordination experience.
• Virtual teaming experience.
• Experience working on Green Belt Projects.
• People leader experience.

Qualifications

Preferred Qualifications include

• Tertiary Degree or equivalent combination of education and work experience.

#Happy to talk flexible working arrangements

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.